Privacy Policy

Privacy Policy

Far West Boarding Cattery is committed to protecting and respecting your private and personal details. Any information we collect will only be used by Far West Boarding Cattery and for the purpose it is intended for except in special circumstances as detailed below.

What information do we collect?

To ensure we are in line with DEFRA, The Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018, it is important that we collect certain personal information from you when we register you as a client. Your name, address, phone numbers and email address along with details of an emergency contact (for whom you are responsible for obtaining permission from in order to supply us with their name and a means of contacting them ) are all essential for the smooth running of Far West Boarding Cattery. We also collect information about your cat with the details of your own veterinary practice to ensure we can provide the best care should any issues arise whilst your cat is boarding with us.

What do we use this information for?

The information supplied by you may be used in the following ways:

1. To register you on to our booking system, which we use to keep records of your pets boarding history with us. To track day to day information as is necessary for the running of the cattery and to produce invoices and receipts.

2. To contact you, your emergency contact or your own veterinary practice should any issue arise whilst your cat is boarding with us.

How do we keep your information safe?

We hold customers information in two ways:

Computer: Information is kept on a computer used by Far West Boarding Cattery only.

Hard Copy: Customer Records and Consent Forms is a paper form that we require all customers to sign on arrival. We also keep copies of invoices and receipts for accounting purposes.

How long do we keep this information for and how do we dispose of it?

Far West Boarding Cattery will keep all such records for at least three years beginning with the date on which the record was created. Should you cease to use our services it will be deleted from our customer database. Any paper copies (excluding invoices and receipts) will be shredded. Customers do also have a 'right to be forgotten' and may request that their personal data be erased from our records at any time.

Sharing your information

We will not share or sell your information to any third party for the purposes of marketing.

Information will only be shared where there may be an appropriate legal reason to do so or should your pet require medical attention by a vet and only information relevant to that situation will be shared.

Our Website

Our website may track certain information about you during the course of your browsing, such as your IP address and browser identification and may also use cookies (small files that a site or service provider transfers to your computers hard drive through your web browser). Such information collected will only be used for analytical purposes, in order for us to improve our website and services or to improve your browsing experience whilst on our website and will not be used by us to personally identify an individual. If you prefer to block these cookies you can do so through your own browser settings; some functions of the website may however cease to operate properly if you do so.

Requesting your information

You are entitled by law to request a copy of the information that we hold for you by submitting a Subject Access Request. All such requests will be subject to a £10 administration fee and verification of identification before any information can be released.